Return & Refund Policy

1. Return Policy Overview

At Furniture Facelifts By Ro, LLC, your satisfaction is our top priority. We stand behind every piece of furniture we sell and want you to feel confident in every purchase you make through our website. If something is not right with your order, we are here to help.

This Return & Refund Policy explains your rights, the return process, and what to expect at every step — from the moment you reach out to us through to the refund being issued to your account.

Returns are free. We cover return shipping costs in full with a prepaid return label.

2. Return Window (30 Days)

You have 30 days from the date your order is delivered to request a return. To be eligible, the return request must be initiated within this 30-day window.

Returns requested after 30 days from the delivery date may not be accepted. If you are unsure of your delivery date, please check your shipping confirmation email or contact us, and we will help you verify it.

We strongly encourage customers to inspect their furniture upon arrival and contact us promptly if any issues are identified.

3. How to Start a Return

Before sending any item back, you must contact us first. This step is required so we can verify your order, confirm eligibility, and provide you with a prepaid return shipping label and return instructions.

To initiate a return, please reach out to us using any of the following:

  • Email: [email protected]
  • Phone: +1 (818) 505-3173
  • Website: https://furniturefaceliftsnoho.com/

When contacting us, please have your order number and the reason for your return ready. Our team is available Monday through Friday, 11:00 AM to 5:00 PM Pacific Time. We aim to respond to all return requests within one to two business days.

Please do not ship any item back without first receiving a prepaid return label and written return instructions from our team. Unauthorized returns may not be accepted or processed.

4. Return Process

Once you contact us and your return is approved, the process works as follows:

  1. Contact us within 30 days of delivery to initiate your return.
  2. Our team reviews your request and confirms eligibility within 1 to 2 business days.
  3. We email you a prepaid return shipping label along with packaging and drop-off instructions.
  4. You securely repackage the item and drop it off with the designated carrier.
  5. We receive and inspect the returned item at our facility.
  6. Once the inspection is complete and the item is approved, we process your refund within 7 business days.
  7. You receive a refund confirmation email once the refund has been issued to your original payment method.

Each step is designed to be straightforward and hassle-free. If you have any questions during the process, do not hesitate to contact us.

5. Return Conditions

To be eligible for a return and refund, items must meet the following conditions at the time they are received by us:

  • The item must be in its original, unused condition — no signs of use, modification, or damage caused after delivery.
  • The item must not have been assembled beyond what is necessary to inspect it, where applicable.
  • Any original documentation included with the item — such as care instructions, assembly guides, warranty cards, or hardware kits — must be returned along with the product.
  • Original packaging should be used for the return whenever possible to prevent damage in transit. If the original packaging is no longer available, adequate protective packaging must be used.
  • The return must be postmarked or scanned by the carrier within a reasonable time after the prepaid label is issued.

Items that do not meet these conditions upon inspection may not qualify for a full refund. In such cases, we will contact you to discuss the available options before any decision is finalized.

6. Free Return Shipping & Return Address

Return shipping is completely free. We cover 100% of the return shipping cost by providing you with a prepaid return label after your return is approved. You will not be charged any shipping fees to send your item back to us.

All approved returns must be shipped to the following address:

Furniture Facelifts By Ro, LLC

Attn: Returns Department

13151 Sherman Way, Unit D

North Hollywood, CA 91605

Please use only the prepaid label provided by our team. Do not send returns to any other address, as this may result in processing delays or the package being undeliverable.

7. Refunds

Refunds are processed after returned items have been received at our facility and inspected by our team. Please review the following refund details:

Refund Timeline

Once your returned item is received and passes inspection, your refund will be processed within 7 business days. You will receive an email confirmation as soon as the refund has been issued.

Refund Method

All refunds are issued to the original payment method used when the order was placed — whether that is a credit card, debit card, PayPal, or another accepted payment method. We are unable to issue refunds to a different payment method or as store credit unless specifically requested.

Refund Hold

Please note that we may delay issuing a refund until the returned item has been physically received and inspected at our facility. We do not issue refunds based on tracking information alone.

Bank Processing Time

After the refund is issued from our end, please allow an additional 3 to 10 business days for the funds to appear in your account, depending on your bank or payment provider. This timeframe is outside our control.

Shipping Fees

Since we offer free shipping on all orders, there are typically no original shipping fees to refund. Any return shipping costs are also covered by us at no charge to you.

8. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or personalized furniture pieces that were built or finished to your specifications — these items are made to order and cannot be restocked or resold.
  • Final sale or clearance items marked as non-returnable at the time of purchase.
  • Items that have been visibly used, assembled beyond inspection, structurally altered, or damaged after delivery due to customer handling.

If you are unsure whether an item is eligible for return before purchasing, please contact us, and we will be happy to clarify.

9. Damaged, Defective, or Incorrect Items

We take great care in packaging and shipping our furniture, but we understand that issues can occasionally arise. If your order arrives in any of the following conditions, please contact us immediately:

  • The item is visibly damaged from shipping or handling.
  • The item is defective or does not function as intended.
  • You received the wrong item, the wrong size, or the wrong color.
  • Parts, hardware, or accessories are missing from the package.

To help us resolve the issue as quickly as possible, please:

  • Contact us within 48 hours of receiving your delivery.
  • Take clear photos of the item, the damage or defect, and the packaging (including the outer box and any visible shipping labels).
  • Email the photos along with your order number to [email protected].

Once we receive your information, we will review the situation and work with you to provide an appropriate resolution — which may include a replacement, an exchange, or a full refund, depending on the circumstances and product availability. We are committed to making things right.

10. Contact Information

For any questions or concerns related to a return, refund, or the condition of your order, please contact us through any of the following channels:

Business Details

Business Name: Furniture Facelifts By Ro, LLC

Entity Type: Limited Liability Company – Formed in California

Entity No.: 200926710248

Owner: Alejandro Ivan Avalos

Website: https://furniturefaceliftsnoho.com/

Address: 13151 Sherman Way, Unit D, North Hollywood, CA 91605

Phone: +1 (818) 505-3173

Email: [email protected]

Business Hours

Monday – Friday: 11:00 AM – 5:00 PM (Pacific Time)

Saturday – Sunday: Closed

We are committed to responding to all return and refund inquiries within one to two business days. For time-sensitive matters, we recommend reaching out by phone during business hours.