Frequently Asked Questions
Welcome to the Furniture Facelifts By Ro, LLC FAQ page. We’ve gathered answers to the questions our customers ask most often. If you need additional assistance, our friendly support team is always happy to help.
Orders
How do I place an order?
Placing an order is simple. Browse our collection, select the furniture pieces you love, add them to your cart, and proceed to our secure checkout. Once your payment is confirmed, you’ll receive an order confirmation email with all the details of your purchase.
Can I change or cancel my order?
We begin processing orders as quickly as possible to ensure timely delivery. If you need to make changes or cancel your order, please contact us immediately after placing it. While we cannot guarantee modifications once processing has started, we’ll do everything we can to assist you.
Shipping
Where do you ship?
We currently ship exclusively within the United States.
How long does delivery take?
Our estimated delivery timeframe is:
• Processing Time: 1–2 Business Days
• Shipping Time: 2–5 Business Days
• Total Estimated Delivery Time: 3–7 Business Days
Please note that delivery estimates may vary during holidays, severe weather conditions, or carrier delays.
How can I track my order?
Once your order has been shipped, you’ll receive a shipping confirmation email containing tracking information so you can monitor your package every step of the way.
Payments
What payment methods do you accept?
For your convenience, we accept:
• PayPal
• Stripe
• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• Shop Pay
When will I be charged?
Payment is processed securely at the time your order is placed and successfully submitted.
Returns & Refunds
What is your return policy?
We offer a 30-day return period. You may request a return within 30 days of your order being delivered.
What condition must returned items be in?
To qualify for a return:
• The item must be unused and in its original condition.
• The item must show no signs of use, modification, or customer-caused damage.
• Original documentation, hardware, instructions, and included accessories should be returned with the product.
• Original packaging should be used whenever possible to protect the item during transit.
• Furniture should not be permanently assembled or altered before return.
How long does it take to receive a refund?
After your returned item is received and inspected, approved refunds are processed within 7 business days. Refunds are issued to your original payment method.
Products
How can I find product details?
Each product page includes detailed information such as dimensions, materials, specifications, features, and care recommendations whenever available.
Will the furniture look exactly like the photos?
We make every effort to display products as accurately as possible. However, colors and finishes may appear slightly different depending on screen settings, lighting conditions, and natural material variations.
How should I care for my furniture?
Care instructions vary by product. We recommend reviewing the care information provided on the product page and following any included maintenance guidelines to preserve the beauty and longevity of your furniture.
Issues & Support
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the issue so we can resolve the matter as quickly as possible.
What should I do if my order hasn’t arrived?
Start by reviewing your tracking information. If your package appears delayed or cannot be located, contact our support team and we’ll investigate the shipment on your behalf.
Account
Do I need an account to place an order?
No. You may complete your purchase as a guest. Creating an account is optional and can make future shopping faster and more convenient.
Contact Information
Furniture Facelifts By Ro, LLC
Formed in California
Website: https://furniturefaceliftsnoho.com/
Entity Number: 200926710248
Owner: Alejandro Ivan Avalos
Business Address:
13151 Sherman Way, Unit D
North Hollywood, CA 91605
United States
Phone: +1 (818) 505-3173
Email: [email protected]
Business Hours:
Monday – Friday: 11:00 AM – 5:00 PM
Closed: Saturday – Sunday
Thank you for choosing Furniture Facelifts By Ro, LLC. We appreciate your trust and look forward to helping you create a beautiful and comfortable space you’ll enjoy for years to come.