Terms & Conditions

Please read these Terms and Conditions carefully before using our website or placing an order. By accessing furniturefaceliftsnoho.com or purchasing any product from us, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full.

These Terms and Conditions apply to all visitors, users, and customers of Furniture Facelifts By Ro, LLC, a California Limited Liability Company operating an online furniture store at furniturefaceliftsnoho.com.

If you do not agree with any part of these Terms, please do not use our website or place an order.

1. Scope & Website Use

These Terms and Conditions govern your use of our website and any purchase you make through it. They apply to all transactions between Furniture Facelifts By Ro, LLC and consumers purchasing goods for personal, household, or domestic use (B2C sales only).

Our website is intended for use by individuals aged 18 years or older. By using our website, you represent that you meet this age requirement and that you have the legal capacity to enter into a binding agreement.

We reserve the right to update, modify, or replace any part of these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.

All products sold through our website are physical goods shipped within the United States only. Our website operates in the English language. All agreements, communications, and transactions conducted through this website are in English.

2. Order Acceptance & Contract Formation

Product listings displayed on our website are invitations to purchase and do not constitute legally binding offers. By placing an order, you are making an offer to purchase the selected products under the conditions set out in these Terms.

A binding contract between you and Furniture Facelifts By Ro, LLC is formed only after we send you an order confirmation email confirming that your order has been accepted and payment has been successfully processed.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to the following situations:

  • A pricing error or typographical error was present on the product listing.
  • The product is out of stock or no longer available.
  • We suspect fraudulent activity, unauthorized use of a payment method, or a violation of these Terms.
  • Delivery to the requested address is not possible.

If we cancel an order after payment has been collected, you will receive a full refund to your original payment method. We will make reasonable efforts to notify you promptly in such cases.

3. Pricing & Taxes

All prices displayed on our website are in United States Dollars (USD). Prices are subject to change at any time without prior notice; however, price changes will not affect orders that have already been confirmed.

Applicable sales tax will be calculated and added to your order total at checkout, in accordance with California state tax law and any other applicable state or local tax regulations based on your delivery address. The full order total — including any taxes — will be clearly displayed before you complete your purchase.

Shipping is free on all orders. There are no hidden fees, surcharges, or additional costs added after checkout.

In the event of a pricing error on our website, we reserve the right to cancel the affected order and issue a full refund. We will notify you as soon as a pricing error is identified.

4. Payment Terms

Payment is due in full at the time of checkout. We do not accept payment on delivery or extend credit terms to individual consumers unless specifically offered through a third-party Buy Now, Pay Later provider.

We accept the following payment methods:

  • PayPal
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Shop Pay Installments / Buy Now, Pay Later options (where available)

By submitting your payment, you confirm that you are authorized to use the selected payment method and that all billing information provided is accurate and complete. We reserve the right to verify payment details and may contact you for additional information if needed.

All transactions are processed through secure, PCI-DSS-compliant payment gateways. We do not store your full card details on our servers.

5. Shipping & Delivery

We ship physical goods to addresses within the contiguous United States only. We do not ship to U.S. territories, APO/FPO/DPO addresses, or international destinations.

Estimated delivery timeframes are as follows:

  • Order processing time: 1 to 2 business days after payment confirmation
  • Transit time: 2 to 5 business days after shipment
  • Total estimated delivery: 3 to 7 business days from the order confirmation date

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier issues, weather events, peak shipping periods, or circumstances outside our control. We will not be held liable for delivery delays that are beyond our reasonable control.

Risk of loss and title to the products pass to you upon delivery to the address specified in your order. If a delivery attempt is unsuccessful due to an incorrect address provided by you, or failure to receive the package, additional fees or re-delivery arrangements may apply.

In some cases, large or multi-item orders may be fulfilled through partial shipments. You will receive individual tracking information for each shipment at no additional cost to you.

6. Ownership of Products

All products remain the property of Furniture Facelifts By Ro, LLC until full payment has been received and confirmed. Ownership and title to the goods transfer to you upon delivery, provided payment has been received in full.

In the event that a payment is reversed, disputed, or not received in full, we reserve the right to take all reasonable steps to recover the goods or the outstanding amount owed.

7. Returns & Refunds

We want you to be completely satisfied with your purchase. If you need to return an item, our Return & Refund Policy governs all returns, exchanges, and refunds.

Our Return & Refund Policy is available in full at furniturefaceliftsnoho.com and is incorporated into these Terms by reference. Key points include:

  • You have 30 days from the delivery date to initiate a return.
  • Returns are free — we provide a prepaid return shipping label.
  • Refunds are issued to the original payment method within 7 business days of receiving and inspecting the returned item.
  • Certain items may not be eligible for return — please review our Return & Refund Policy for full details.

To initiate a return, please contact us before shipping any item back. Unauthorized returns may not be accepted.

8. Product Warranties

We stand behind the quality of our furniture. All products sold through our website are intended to be free from defects in materials and workmanship at the time of delivery.

If you receive an item that is defective, damaged in transit, or does not match the description on our website, please contact us within 48 hours of delivery. We may ask you to provide photographs or other documentation to assist with our assessment.

Depending on the nature of the issue, we will work with you to provide one of the following remedies:

  • A replacement of the defective or damaged item
  • A repair or correction where feasible
  • A full or partial refund at our discretion and in accordance with applicable law

Where legally permitted, we may first attempt to repair or replace a defective item before issuing a refund. However, nothing in these Terms limits or excludes any rights you may have under applicable U.S. consumer protection laws, including any mandatory warranty rights.

Our warranty does not cover damage caused by misuse, improper assembly, neglect, normal wear and tear, or modifications made by the customer after delivery.

9. Limitation of Liability

To the fullest extent permitted by applicable U.S. law, Furniture Facelifts By Ro, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, your purchase of our products, or any breach of these Terms — including but not limited to loss of profits, loss of data, or loss of use.

Our total aggregate liability to you in connection with any order or claim shall not exceed the total amount paid by you for the specific product or order giving rise to the claim.

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Willful misconduct or gross negligence
  • Any other liability that cannot be excluded or limited under applicable law

We do not warrant that our website will be available at all times, free of errors, or free from viruses or other harmful components. We will not be liable for any interruptions, technical failures, or errors on our website beyond our reasonable control.

10. Privacy Policy

Your privacy matters to us. The collection, use, and protection of your personal information when you use our website or place an order is governed by our Privacy Policy, which is available in full at furniturefaceliftsnoho.com.

By using our website and placing an order, you confirm that you have reviewed our Privacy Policy and consent to the processing of your personal information as described therein, in accordance with applicable U.S. privacy laws.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent.

11. Dispute Resolution

We are committed to resolving any concerns or disputes you may have in a fair and timely manner. If you have a concern or complaint about an order or our services, please contact us first through the channels listed in the Contact Information section below. We will make every effort to resolve your concern within a reasonable timeframe.

Informal Resolution

Before initiating any formal legal proceeding, both parties agree to attempt to resolve the dispute informally by contacting us directly. We will respond to written complaints within a reasonable period and work in good faith toward a resolution.

Formal Proceedings

If an informal resolution cannot be reached, any dispute, claim, or controversy arising out of or relating to these Terms, our website, or any purchase you make shall be resolved through binding arbitration or in the appropriate courts of the State of California, in accordance with applicable law.

You and Furniture Facelifts By Ro, LLC agree that any dispute resolution proceedings shall be conducted on an individual basis and not as part of a class, collective, or representative action, to the extent permitted by applicable law.

Nothing in this section prevents you from exercising any statutory rights you may have under applicable U.S. consumer protection laws that cannot be waived by agreement.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Applicable federal laws of the United States also apply where relevant.

Any legal action or proceeding arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, and both parties consent to personal jurisdiction in those courts.

13. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remainder of these Terms. All other provisions shall remain in full force and effect.

Where a provision is found invalid or unenforceable, it shall be replaced with a valid and enforceable provision that most closely reflects the original intent of the invalidated provision, to the extent possible under applicable law.

The failure of Furniture Facelifts By Ro, LLC to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

14. Contact Information

If you have any questions, concerns, or requests related to these Terms and Conditions, please contact us through any of the following:

Business Details

Business Name: Furniture Facelifts By Ro, LLC

Entity Type: Limited Liability Company – Formed in California

Entity No.: 200926710248

Owner: Alejandro Ivan Avalos

Website: https://furniturefaceliftsnoho.com/

Address: 13151 Sherman Way, Unit D, North Hollywood, CA 91605

Phone: +1 (818) 505-3173

Email: [email protected]

Business Hours

Monday – Friday: 11:00 AM – 5:00 PM (Pacific Time)

Saturday – Sunday: Closed

We aim to respond to all inquiries within one to two business days. For time-sensitive matters, we recommend reaching out by phone during business hours.