Payment Policy

At Furniture Facelifts By Ro, LLC, we are committed to making your shopping experience as smooth, secure, and transparent as possible. This Payment Policy outlines the payment methods we accept, how we process transactions, how we protect your financial information, and what to do if you encounter any payment-related issues. Please read this policy carefully before placing an order on our website.

1. Accepted Payment Methods

We accept the following payment methods for all orders placed through our website:

  • PayPal
  • Stripe
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay

All accepted payment methods are displayed at checkout. We reserve the right to update or change accepted payment methods at any time without prior notice. If your preferred payment method is not listed, please contact us before placing your order.

2. Payment Processing

Your payment is authorized and captured at the time you place your order. By submitting your order, you confirm that you are authorized to use the payment method provided and that all billing information you supply is accurate and complete.

Once your payment is successfully processed, you will receive an order confirmation email to the address on file. Please retain this email as your proof of purchase.

For custom furniture orders, refurbishment projects, or large-quantity purchases, a deposit or full payment upfront may be required before work begins. Any deposit terms will be communicated clearly during the order process.

Please note: Order processing typically begins only after successful payment authorization. We do not ship, schedule, or begin work on any order until payment has been confirmed.

3. Currency

All prices on our website are displayed and charged in United States Dollars (USD). If you are purchasing from outside the United States, please be aware that your bank or card issuer may apply currency conversion fees or foreign transaction charges. These fees are the sole responsibility of the customer and are not controlled by Furniture Facelifts By Ro, LLC.

4. Pricing and Taxes

All product prices listed on our website are in USD and are subject to change without notice. We make every effort to ensure that pricing is accurate and up to date.

Sales tax will be applied to applicable orders in accordance with California state tax laws and any other applicable state or local tax regulations. The applicable tax amount will be calculated and displayed at checkout before you complete your purchase, based on the delivery address provided.

Shipping and handling fees, if applicable, are calculated separately and will also be displayed at checkout prior to payment. The total amount charged to your payment method will reflect the full order subtotal, applicable taxes, and any shipping fees.

Furniture Facelifts By Ro, LLC does not engage in hidden fees or undisclosed charges. What you see at checkout is what you pay.

5. Payment Security

The security of your personal and financial information is extremely important to us. Our website uses industry-standard SSL (Secure Socket Layer) encryption technology to protect all data transmitted during the checkout process.

We do not store your full credit card number, CVV, or sensitive payment credentials on our servers. All payment transactions are handled through trusted and PCI-DSS-compliant third-party payment processors, including PayPal and Stripe, which adhere to the highest security standards in the payments industry.

While we take every reasonable precaution to protect your information, we encourage you to use a secure and private internet connection when placing orders online.

6. Payment Issues

Failed Transactions

If your payment fails during checkout, your order will not be processed. Common reasons for failed payments include insufficient funds, incorrect billing details, card expiration, or restrictions placed by your bank or card issuer.

Declined Payments

If your card or payment method is declined, please verify the following before attempting again:

  • Your billing address matches the address on file with your bank or card issuer.
  • Your card number, expiration date, and CVV code are entered correctly.
  • Your card has not reached its credit limit.
  • Your bank has not placed a hold or restriction on online purchases.

If the issue persists after verifying the above, please contact your bank or card issuer directly for assistance.

Incorrect Billing Information

If you believe incorrect billing information was submitted with your order, please contact us as soon as possible at [email protected] or call us at +1 (818) 505-3173 during business hours. We will do our best to assist you before the order is processed or shipped.

Contacting Us About Payment Problems

If you experience any payment issues not resolved through the steps above, our team is available Monday through Friday from 11:00 AM to 5:00 PM (Pacific Time) to assist you. Please have your order confirmation number and payment details ready when you reach out.

7. Fraud Prevention

Furniture Facelifts By Ro, LLC takes fraudulent activity seriously. We reserve the right to cancel, hold, or refuse any order that we reasonably suspect involves unauthorized use of a payment method, fraudulent activity, or any violation of our policies.

In such cases, we may contact you to verify your identity and payment details before processing your order. This verification step is in place to protect both our customers and our business. If we are unable to verify your identity or payment, the order may be cancelled and any payment held will be refunded to the original payment method.

We may also report suspected fraudulent activity to the appropriate authorities and payment processors in accordance with applicable law.

8. Installment Payments / Buy Now, Pay Later (Optional)

We may offer Buy Now, Pay Later (BNPL) options to qualifying customers through select third-party providers such as Shop Pay Installments, Klarna, Afterpay, or Affirm, where available.

If a BNPL option is available for your order, it will be displayed at checkout. These services allow you to split your purchase into manageable installments. Please note:

  • Eligibility for installment plans is determined by the third-party provider and is subject to their approval process.
  • Installment terms, interest rates (if any), and repayment schedules are set by the third-party provider, not by Furniture Facelifts By Ro, LLC.
  • By selecting a BNPL option, you are entering into a separate agreement with that third-party provider and are subject to their terms and conditions.
  • Furniture Facelifts By Ro, LLC is not responsible for any fees, penalties, or charges imposed by the BNPL provider.

Please review the terms of any installment provider carefully before completing your purchase. If you have questions about BNPL availability, contact us directly.

9. Refunds

Approved refunds will be issued to the original payment method used at the time of purchase. Refunds are processed within 5 to 10 business days of approval, depending on your bank or payment provider. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.

Refunds are governed by our Return and Refund Policy, which is available on our website. We encourage you to review that policy before making a purchase. To request a refund or to inquire about the status of a pending refund, please contact us at [email protected] or call +1 (818) 505-3173 during business hours.

Please note: Shipping fees, custom order deposits, and non-refundable service fees may not be eligible for refund depending on the circumstances. All applicable exclusions are outlined in our Return and Refund Policy.

10. Contact for Payment Questions

If you have any questions, concerns, or disputes related to a payment, billing, or charge on your account, please do not hesitate to reach out to us through any of the following channels:

Business Information

Business Name: Furniture Facelifts By Ro, LLC

Entity Type: Limited Liability Company – Formed in California

Entity No.: 200926710248

Owner: Alejandro Ivan Avalos

Website: https://furniturefaceliftsnoho.com/

Business Address: 13151 Sherman Way, Unit D, North Hollywood, CA 91605

Phone: +1 (818) 505-3173

Email: [email protected]

Business Hours

Monday – Friday: 11:00 AM – 5:00 PM (Pacific Time)

Saturday – Sunday: Closed

We strive to respond to all payment-related inquiries within one to two business days. For urgent matters, we recommend calling us directly during business hours.